**RETURN & CANCELLATION TERMS AND GENERAL RULES**

1- CHECK-IN
a) Passengers must be present at the check-in office of the relevant company no later than 1 hour before the departure time to complete check-in procedures and receive their tickets for passport and visa checks. Check-in procedures end half an hour before the departure time. It is recommended to arrive earlier on weekends and during peak season.

Check-in procedures can also be completed at all our offices before the departure date.

Passengers must be ready at the port area 45 minutes before the ferry departure time.

Passengers should adjust their time spent in the cafeteria or duty-free shop within the port area according to these rules.

b) Special rules for passengers traveling by car:

Check-in for passengers traveling by car is only done at the port office. Passengers with vehicles (driver only) have priority at check-in. Please inform the relevant company officials of your situation.
Passengers with vehicles must be present at the port 1.5 hours before the departure time for check-in.
If you are the owner of the company vehicle, a company signature circular or a power of attorney from a notary is required if you are an employee.
To exit abroad with a Rent a Car vehicle, a power of attorney must be obtained from the company through a notary.
Passengers traveling to Chios Island do not need an international driver's license.
Green insurance is an additional insurance policy that makes your vehicle's comprehensive insurance valid abroad. It can be obtained from insurance companies.

2- OPEN TICKETS: Open tickets can only be scheduled for a scheduled trip if available and only by the offices of the relevant company. To close open tickets, contact must be made with a carrier company at least 1 day before departure and passengers should be informed before traveling.

The validity period of an open ticket is 6 months. If the ticket is not used within 6 months from the date of issue, it will be automatically canceled.
The agency that issued the open tickets must sign and stamp the date of issuance and declare it on boarding.

3- LOSS OF TICKET: Passengers who lose their ticket must purchase a new ticket. Agencies are not responsible for lost tickets for any reason.

4- NON-TRANSFERABILITY OF TICKETS: A ticket issued to a specific passenger cannot be transferred or resold to another person. If a ticket is presented for transportation and refund by a person other than the rightful holder entitled to travel with that ticket, the carrier shall not be liable if it transports the presenter in good faith or refunds the presenter.

5- TICKET CANCELLATION AND REFUND REQUESTS

As stated in the "Cancellation and Refund Conditions" section of the Distance Contracts Regulation dated 27.11.2014, the provisions under the title "Use of the Right of Withdrawal and Obligations of the Parties" do not apply to "Passenger Transport Services". 

Accordingly, the "Right of Withdrawal" does not apply.

"If it is stated that the electronic tickets purchased under this contract, no change in passenger, date, time and route information cannot be requested from the seller. The buyer undertakes not to change and request a refund in any way after the ticket is purchased in accordance with this contract." 

Passengers can change their travel dates and based